2024 Client Satisfaction Survey Results

Each year, Legal Aid Society conducts an annual client satisfaction survey. The results help to ensure that our work meets the needs of our client community and that we are providing exceptional service.  During the first quarter of 2025, we sent the survey to 887 clients with emails on file who received extended legal service and whose cases were closed in 2024.  Of those, 97 clients responded. 

In addition to collecting quantitative data, we asked our clients to share their stories or experiences in their own words. The survey results and the comments below are testaments to the professionalism and exceptional service provided by Legal Aid Society attorneys and paralegals. 

“They were able to help me when I was at the lowest point in my life, and for that, I'm grateful for everyone there. Thank you.”

“I started the year as a regular person, not a felon. I can think about what all I can do instead of what I can’t do because I’m a felon. I feel free and my spirit is light.”

“My divorce is final. I had been waiting for this moment for twenty years.”